Redeem Rules

RRedeems Redeem Rules

Version: 2.0
Effective Date: August 23, 2026
Last Updated: August 23, 2026

These Redeem Rules govern all redemption requests submitted through RRedeems.com, which is owned and operated by GoldStruck LLC (“RRedeems,” “we,” “us,” or “our”).

By submitting a redemption request, you acknowledge that you have read, understand, and agree to these Redeem Rules and the RRedeems Terms and Conditions.

1. Purpose and Scope

RRedeems facilitates approved payouts of sweepstakes winnings on behalf of Affiliated Gamerooms.

RRedeems is a separate legal entity from the Affiliated Gamerooms and Sweepstakes Platforms it supports. RRedeems does not operate the games, determine game outcomes, issue the original Sweepstakes Entries, or control balances maintained on a Sweepstakes Platform.

These rules apply to supported Sweepstakes Platforms, including but not limited to:

  • RiverSweeps;

  • Thunder7;

  • Juwa;

  • Vegas X;

  • Game Vault; and

  • Other platforms accepted by RRedeems.

A particular Sweepstakes Platform, Affiliated Gameroom, payment method, or redemption option may have additional requirements or more restrictive limits.

2. Definitions

For purposes of these Redeem Rules:

Affiliated Gameroom means a third-party gameroom or game room for which RRedeems has agreed to facilitate qualifying redemptions.

Automated Redeem means a redemption request intended to be processed through RRedeems’ automated system without ordinary manual processing by RRedeems staff.

Automation Fee means the $1.00 fee charged to a Standard Member when an Automated Redeem is successfully processed automatically.

Business Day means Monday through Friday, excluding federal holidays and other days on which RRedeems or the applicable payment provider is closed.

Calendar Day means the period beginning at 12:00 a.m. and ending at 11:59:59 p.m. Eastern Time.

Gross Redemption Amount means the full amount of winnings submitted for redemption before any Service Fee, Automation Fee, network fee, provider fee, conversion charge, or other applicable deduction.

Manual Redeem means a redemption request reviewed, completed, corrected, or processed manually by RRedeems staff.

Net Payout means the amount transmitted to the member after all applicable fees and deductions.

Premium Member means an approved RRedeems member with active Premium Membership, whether purchased directly or provided at a discounted or sponsored rate through an Affiliated Gameroom.

Redeem or Redemption Request means a request submitted by a member to receive payment of eligible sweepstakes winnings.

Rolling Seven-Day Period means the consecutive 168-hour period immediately preceding the submission of a proposed Automated Redeem.

Service Fee means the mandatory fee equal to 20% of the Gross Redemption Amount charged to Standard Members.

Standard Member means an approved RRedeems member who does not have active Premium Membership.

Sweepstakes Platform means a supported third-party system on which eligible Sweepstakes Entries and winnings are recorded.

3. General Eligibility

To submit a redemption request, a member must:

  1. Have an approved RRedeems account;

  2. Complete all required identity and Know Your Customer verification;

  3. Have an active and correctly linked account with an Affiliated Gameroom;

  4. Provide accurate Sweepstakes Platform information;

  5. Have sufficient eligible winnings available on the applicable Sweepstakes Platform;

  6. Satisfy all applicable RRedeems, Affiliated Gameroom, and Sweepstakes Platform rules;

  7. Provide accurate and compatible payment information; and

  8. Not be subject to an account suspension, redemption restriction, compliance hold, or self-exclusion.

Submitting a request does not guarantee approval or payment. Every request remains subject to eligibility review, balance verification, fraud prevention, transaction limits, platform rules, and applicable laws.

RRedeems may request additional documentation or information before approving a redemption.

4. Minimum, Maximum, and Daily Limits

4.1 Minimum Redemption

Each redemption request must be for at least $10.00.

The minimum is measured using the Gross Redemption Amount before fees. The Net Payout may be less than $10.00 after applicable fees are deducted.

Requests below $10.00 will not be processed.

4.2 Maximum Per Request

A single redemption request may not exceed $500.00.

A member may not divide one request into multiple simultaneous requests to avoid this limit.

4.3 Maximum Per Calendar Day

The maximum combined Gross Redemption Amount that a member may request is $500.00 per Calendar Day.

This daily limit applies across:

  • Automated Redeems;

  • Manual Redeems;

  • Multiple Sweepstakes Platforms;

  • Multiple Affiliated Gamerooms; and

  • Multiple payment methods.

For example, if a member completes a $300.00 Automated Redeem during a Calendar Day, the member may request no more than an additional $200.00 in combined redemptions during that same Calendar Day.

Pending or processing requests may count toward the daily limit until they are completed, denied, or canceled.

4.4 Automated Seven-Day Limit

Automated Redeems are limited to a combined Gross Redemption Amount of $1,000.00 during any Rolling Seven-Day Period.

After reaching the automated limit, a member may continue to submit eligible Manual Redeem requests. Manual requests remain subject to the $500.00 daily limit and all other applicable rules.

A member may not divide requests among multiple accounts, payment methods, Affiliated Gamerooms, or Sweepstakes Platforms to avoid the automated limit.

Pending Automated Redeems may count toward the limit while processing. A request that is fully denied or canceled without payment will ordinarily be removed from the member’s automated total after the cancellation is recorded.

4.5 More Restrictive Limits

A Sweepstakes Platform, Affiliated Gameroom, payment provider, or payment method may have a lower limit. When a more restrictive limit applies, the lower limit controls.

5. Standard and Premium Member Fees

5.1 Standard Member Service Fee

A Standard Member will be charged a Service Fee equal to 20% of the Gross Redemption Amount of every approved redemption request.

The Service Fee applies to:

  • Automated Redeems;

  • Manual Redeems;

  • Regular Bitcoin payments;

  • Bitcoin Lightning payments;

  • ACH payments;

  • Gift cards;

  • Strike payments; and

  • Any other available payment method unless expressly stated otherwise.

The Service Fee is calculated before the Automation Fee, Bitcoin network fee, payment-provider fee, or other separately disclosed deduction.

5.2 Premium Members

Premium Members are not charged the 20% Service Fee.

Premium Members are also not charged the $1.00 Automation Fee.

Premium Membership does not waive:

  • Bitcoin network fees;

  • Lightning Network routing fees;

  • ACH fees;

  • Exchange or conversion fees;

  • Payment-provider fees;

  • Wallet or exchange fees;

  • Gift card provider fees, if applicable; or

  • Other third-party transaction costs.

A member’s status at the time the request is submitted ordinarily determines whether the Service Fee applies. A later membership change does not automatically change the fees associated with a request already confirmed.

Members should verify that their account correctly displays Standard or Premium status before confirming a redemption.

5.3 Discounted or Sponsored Premium Membership

An Affiliated Gameroom may offer qualifying users discounted or sponsored Premium Membership under a separate arrangement with RRedeems.

Eligibility, pricing, duration, and continued qualification may vary by Affiliated Gameroom. Discounted or sponsored Premium Membership may end when the user no longer qualifies or when the arrangement between RRedeems and the Affiliated Gameroom ends.

6. Automation Fee

A Standard Member using Automated Redeem will be charged a $1.00 Automation Fee in addition to the 20% Service Fee.

Premium Members are not charged the Automation Fee.

The Automation Fee applies only when the request is successfully completed through automated processing.

The Automation Fee does not guarantee:

  1. Approval of the redemption;

  2. Immediate payment;

  3. Availability of a particular provider;

  4. Availability of a selected payment method;

  5. Delivery within a particular period; or

  6. Successful receipt by the member’s wallet, exchange, or financial institution.

If an Automated Redeem encounters an error or other condition requiring RRedeems staff to process or complete it manually, the request will be treated as a Manual Redeem for fee purposes.

When that occurs:

  1. The $1.00 Automation Fee will not apply;

  2. If the fee has already been deducted, it will be removed from the transaction, returned to the Net Payout, or otherwise credited to the member;

  3. The 20% Service Fee will continue to apply if the member is a Standard Member; and

  4. Valid network fees, conversion charges, or provider costs may still apply if those costs were incurred.

7. Manual Redeems

RRedeems does not charge an Automation Fee or separate manual-processing fee for a Manual Redeem.

A Standard Member remains subject to the 20% Service Fee when submitting a Manual Redeem.

Premium Members are not charged the Service Fee or a manual-processing fee.

Both Standard and Premium Members remain responsible for applicable network fees, payment-provider fees, conversion costs, ACH fees, and other disclosed third-party charges.

7.1 Manual Processing Time

A Manual Redeem submitted during posted Redeem Hours will ordinarily be initiated by the end of that Business Day after it has been approved.

A request submitted after Redeem Hours, on a weekend, on a holiday, or when the applicable provider is unavailable will ordinarily be initiated by the end of the next available Business Day.

“By the end of the day” means that RRedeems will ordinarily initiate or submit the approved payment by that time. It does not guarantee when a bank, blockchain network, wallet provider, exchange, gift card provider, or other third party will make the funds available.

Manual processing times are estimates and are not guaranteed.

8. Fee Calculations and Examples

8.1 Standard Member—Automated Redeem

Gross Redemption Amount: $100.00
Service Fee: −$20.00
Automation Fee: −$1.00
Amount before network or provider fees: $79.00

If an additional $3.00 Bitcoin network or provider fee applies, the estimated Net Payout would be $76.00.

8.2 Standard Member—Manual Redeem

Gross Redemption Amount: $100.00
Service Fee: −$20.00
Manual-processing fee: $0.00
Amount before network or provider fees: $80.00

If an additional $3.00 Bitcoin network or provider fee applies, the estimated Net Payout would be $77.00.

8.3 Premium Member—Automated Redeem

Gross Redemption Amount: $100.00
Service Fee: $0.00
Automation Fee: $0.00
Amount before network or provider fees: $100.00

If an additional $3.00 Bitcoin network or provider fee applies, the estimated Net Payout would be $97.00.

8.4 Premium Member—Manual Redeem

Gross Redemption Amount: $100.00
Service Fee: $0.00
Manual-processing fee: $0.00
Amount before network or provider fees: $100.00

If an additional $3.00 Bitcoin network or provider fee applies, the estimated Net Payout would be $97.00.

These examples are for explanation only. Actual network, provider, conversion, and payment-method fees may vary.

9. Fee Disclosure and Authorization

Before confirming a redemption request, RRedeems will display or make available:

  1. The Gross Redemption Amount;

  2. The applicable Service Fee;

  3. The applicable Automation Fee;

  4. Available payment-method or network fees;

  5. Other applicable RRedeems fees;

  6. The estimated Net Payout; and

  7. The selected payment method.

Some third-party fees or conversion amounts may be estimates because they can change between confirmation and payment.

By confirming a request, the member:

  1. Authorizes RRedeems to deduct the displayed fees;

  2. Accepts the selected redemption and payment method;

  3. Acknowledges that third-party fees may change;

  4. Confirms that the payment information is accurate; and

  5. Accepts the estimated Net Payout subject to any disclosed variable fees or conversion rates.

RRedeems will not intentionally add an undisclosed RRedeems fee after confirmation. Third-party network or provider charges may change when the amount is outside RRedeems’ control.

10. Automated Processing

Automated Redeem is offered as a convenience and is subject to system availability.

When an Automated Redeem is approved and accepted by the automated system, RRedeems will ordinarily initiate the payment immediately on its side.

Immediate automated processing means RRedeems or its provider has begun or submitted the transaction. It does not guarantee immediate blockchain confirmation, bank availability, wallet delivery, exchange credit, gift card delivery, or final receipt.

Automated processing may be delayed, interrupted, rejected, or converted to Manual Redeem because of:

  • System errors;

  • Provider outages;

  • Bitcoin network conditions;

  • Lightning Network routing issues;

  • Incorrect or incompatible payment information;

  • Account-verification requirements;

  • Account or identity mismatches;

  • Sweepstakes Platform balance issues;

  • Transaction limits;

  • Fraud or compliance review;

  • Affiliated Gameroom delays;

  • Duplicate requests;

  • Security concerns; or

  • Other circumstances outside RRedeems’ reasonable control.

Members should not submit a duplicate request merely because an Automated Redeem appears delayed. A duplicate submission may result in both requests being placed on hold.

11. Availability and Replacement of Selections

The appearance of a payment method, provider, network speed, processing option, or other selection does not guarantee that it will remain available.

A member’s selection represents the requested preference. Availability may change before the payment is initiated.

If a selection becomes unavailable, RRedeems may:

  1. Use another compatible payment provider;

  2. Use another compatible processing route;

  3. Convert the request to Manual Redeem;

  4. Place the request on hold;

  5. Request corrected or replacement payment information;

  6. Ask the member to select another available option;

  7. Return the request for correction; or

  8. Cancel the request and require resubmission.

RRedeems may switch between compatible providers, including OpenNode, Strike, or another payment provider, without obtaining additional approval when the underlying payment method and recipient information remain compatible.

RRedeems will not knowingly substitute a materially different or incompatible method, such as replacing Regular Bitcoin with Bitcoin Lightning, unless compatible payment information has already been provided or the member confirms the replacement.

A replacement provider or method may have different:

  • Network fees;

  • Exchange rates;

  • Conversion spreads;

  • Processing times;

  • Transaction limits;

  • Routing requirements; or

  • Technical requirements.

No payment method, provider, processing route, network speed, fee estimate, or delivery time is guaranteed.

12. ACH Bank Transfers

Approved ACH Bank Transfer requests are generally batched and submitted once per Business Day.

RRedeems may use same-day ACH processing, but the member’s bank may take up to five Bank Business Days to make the funds available. Many banks make same-day ACH transfers available by the following Business Day, but RRedeems does not control the receiving bank’s processing time.

ACH payments are subject to a fee equal to 2% of the ACH transaction, with a maximum ACH fee of $10.00 per transaction.

ACH redemptions are limited to a combined total of $2,000.00 during any rolling seven-day period. The $500.00 general daily redemption limit continues to apply.

Members must provide accurate:

  • Account-holder name;

  • Routing number;

  • Account number;

  • Account type; and

  • Any other requested banking information.

RRedeems is not responsible for delays, rejection fees, returned payments, or misdirected funds caused by incorrect information supplied by the member.

A receiving bank may impose additional fees or holds outside RRedeems’ control.

13. Regular Bitcoin Payments

Regular Bitcoin payments are transmitted through the Bitcoin blockchain.

Bitcoin network fees and processing times depend on network congestion, transaction size, provider routing, transaction priority, and other conditions outside RRedeems’ control.

13.1 Automated Regular Bitcoin

For an Automated Redeem, RRedeems may automatically select the available payment provider, route, and transaction priority.

RRedeems may use OpenNode, Strike, or another compatible payment provider. Rates and fees may vary depending on the provider used.

The payment is considered initiated when RRedeems or its provider broadcasts or submits the Bitcoin transaction. The time required for blockchain confirmation and wallet availability is outside RRedeems’ control.

13.2 Manual Regular Bitcoin

A member requesting a Manual Redeem through the Regular Bitcoin Network must select an available transaction-speed option.

Fast Bitcoin Send

The estimated confirmation time is approximately 10 minutes.

Fast Bitcoin Send uses a higher Bitcoin network rate. Actual confirmation time may be longer because of network congestion, receiving-wallet policies, provider delays, or other circumstances.

Normal Bitcoin Send

The estimated confirmation time is approximately one hour.

Normal Bitcoin Send uses the standard available network rate. Actual confirmation time may be shorter or longer depending on network conditions.

All Bitcoin processing and delivery times are estimates, not guarantees.

14. Bitcoin Lightning Network

Bitcoin Lightning payments are generally completed more quickly than Regular Bitcoin transactions after RRedeems or its provider initiates the payment.

A member must provide a valid, compatible, unexpired Lightning invoice or other supported Lightning payment information.

Lightning payments may be delayed or unsuccessful because of:

  • An expired invoice;

  • An incorrect invoice;

  • Wallet incompatibility;

  • Insufficient route liquidity;

  • Routing failure;

  • Provider unavailability;

  • Invoice amount restrictions; or

  • Other Lightning Network conditions.

If a Lightning payment cannot be completed, RRedeems may request a new invoice, offer another compatible payment method, convert the request to Manual Redeem, or cancel and require resubmission.

“Immediate” or “almost immediate” refers to ordinary Lightning Network operation after a payment is initiated. It is not a guarantee.

15. Strike Payments

When available, RRedeems may send a payment to a valid Strike username or through another supported Strike payment method.

The member is responsible for providing the correct Strike username and confirming that the account can receive the payment.

Strike may impose account restrictions, conversion spreads, withdrawal fees, or other charges outside RRedeems’ control.

Availability of Strike as a provider or payment method is not guaranteed.

16. Gift Cards

Approved gift card redemptions may be delivered electronically after processing.

RRedeems does not ordinarily charge a separate gift card delivery fee unless one is disclosed before confirmation. The 20% Service Fee still applies to Standard Members.

Gift card availability, denominations, brands, delivery times, expiration terms, and usage restrictions are controlled by the applicable gift card provider.

RRedeems is not responsible for a member providing an incorrect email address or for restrictions imposed by the gift card issuer.

17. Bitcoin Conversion Rates

Redemption requests are calculated and recorded in United States dollars.

When Bitcoin or Bitcoin Lightning is selected, the Net Payout will be converted into Bitcoin using the rate provided by the applicable payment provider when RRedeems initiates the payment.

Bitcoin prices and conversion rates may change rapidly. Any Bitcoin amount, conversion rate, network fee, or estimated United States dollar value displayed before processing may change between the time the request is:

  1. Submitted;

  2. Approved;

  3. Converted;

  4. Broadcast;

  5. Confirmed; and

  6. Received.

RRedeems may use OpenNode, Strike, or another provider. Each provider may use its own:

  • Exchange rate;

  • Conversion spread;

  • Pricing source;

  • Network-fee calculation;

  • Routing method; or

  • Provider charge.

The applicable conversion rate may differ from rates displayed by public markets, wallets, exchanges, or cryptocurrency price websites.

18. Wallet and Exchange Fees

After RRedeems transmits a Bitcoin payment, the member’s wallet, exchange, bank, or other third-party service may impose additional charges.

These charges may include:

  • Wallet service fees;

  • Exchange fees;

  • Bitcoin sale fees;

  • Conversion fees;

  • Exchange-rate spreads or markups;

  • Withdrawal fees;

  • Transfer fees;

  • Lightning routing fees;

  • Network fees; or

  • Fees for converting Bitcoin into United States dollars or another currency.

Third-party fees are not charged, controlled, received, or retained by RRedeems unless expressly identified as an RRedeems fee before confirmation.

Because of Bitcoin price movements and third-party fees, the amount ultimately received after conversion into United States dollars or another currency may be less than or greater than the amount recorded when RRedeems initiated the payment.

RRedeems does not guarantee:

  1. A particular Bitcoin exchange rate;

  2. The future value of Bitcoin;

  3. The amount provided by a wallet or exchange after conversion;

  4. The fees charged by a third party; or

  5. That a wallet or exchange will support a particular payment method.

A Bitcoin redemption is considered paid based on the Bitcoin amount transmitted using the applicable conversion rate at processing. RRedeems will not issue an additional payment or adjustment because Bitcoin’s value later changes or because a third party charges an additional fee.

19. Payment Information and Member Responsibility

Members are responsible for reviewing all payment information before confirmation, including:

  • Bank account numbers;

  • Routing numbers;

  • Bitcoin addresses;

  • Lightning invoices;

  • Strike usernames;

  • Email addresses;

  • Gift card recipient information; and

  • Any other payment destination.

Payment information generally cannot be changed after a payment has been initiated.

RRedeems is not responsible for funds sent to an incorrect but valid address, wallet, bank account, username, invoice, email address, or recipient supplied by the member.

Blockchain transactions may be irreversible. RRedeems may be unable to recover or redirect a Bitcoin or Lightning payment after transmission.

If the payment information is invalid or incompatible, the request may be delayed, moved to manual review, returned for correction, or canceled.

20. Gross and Net Redemption Records

RRedeems will record:

  1. The original Gross Redemption Amount;

  2. The Service Fee;

  3. The Automation Fee;

  4. Applicable network or payment-method fees;

  5. Other authorized deductions; and

  6. The final Net Payout transmitted.

For example, if a Standard Member submits a $100.00 Automated Redeem and receives $76.00 after a $20.00 Service Fee, $1.00 Automation Fee, and $3.00 network fee, RRedeems’ records will reflect both the original $100.00 redemption and the $76.00 Net Payout.

The Gross Redemption Amount remains part of the member’s redemption history even when fees reduce the Net Payout.

21. Tax Records and Responsibilities

RRedeems may retain and use the Gross Redemption Amount and Net Payout for accounting, compliance, recordkeeping, and tax-reporting purposes as required by applicable law.

Fees deducted from a payout do not change the Gross Redemption Amount originally submitted and recorded.

RRedeems may request tax information or issue applicable tax forms when legally required.

Members are responsible for determining and satisfying their own tax-reporting and payment obligations. RRedeems does not provide individual legal, accounting, or tax advice.

22. Sweepstakes Platform Balances

The member must have the full Gross Redemption Amount available on the applicable Sweepstakes Platform until the redemption is approved and the proper amount has been removed.

If the Sweepstakes Platform does not remove the correct amount:

  1. The member must notify RRedeems;

  2. The member must keep the full amount available;

  3. RRedeems or the Affiliated Gameroom may correct the platform balance; and

  4. The request may be canceled if the full amount is no longer available.

A pending or unprocessed request has not been paid.

RRedeems may deny, reverse, adjust, or place a hold on a request when the corresponding Sweepstakes Platform balance cannot be verified or corrected.

23. Authorized Sweepstakes Entries and Winnings

Sweepstakes Entries and winnings submitted for redemption must have been issued, distributed, or expressly authorized by the applicable Affiliated Gameroom.

Entries, bonuses, credits, or winnings issued independently by a Sweepstakes Platform may be ineligible when they were not authorized by the Affiliated Gameroom. This may include unauthorized platform referral bonuses or platform-issued promotional credits.

This restriction does not invalidate an authorized free or no-purchase entry expressly issued or approved by the Affiliated Gameroom.

RRedeems may request transaction history or other evidence showing how the Sweepstakes Entries and winnings were obtained.

24. Platform-Specific Rules

24.1 RiverSweeps

All RiverSweeps Entries submitted for redemption must have been obtained directly from or authorized by the applicable Affiliated Gameroom.

Entries or winnings generated through unauthorized RiverSweeps referral activity are void for RRedeems redemption purposes.

A member must request removal of any voided referral Entries from the RiverSweeps account before continuing to play or submitting another redemption request.

Failure to remove voided Entries may result in denial of the request.

24.2 Thunder7

All Thunder7 Entries submitted for redemption must have been obtained directly from or authorized by the applicable Affiliated Gameroom.

Entries or winnings generated through unauthorized Thunder7 referral activity are void for RRedeems redemption purposes.

A member must request removal of any voided referral Entries from the Thunder7 account before continuing to play or submitting another redemption request.

Failure to remove voided Entries may result in denial of the request.

24.3 Juwa

All original Juwa Sweepstakes Entries must be played at least once before resulting winnings become eligible for redemption.

For example, if a member receives three Juwa Sweepstakes Entries, the member must play all three original Entries before submitting a redemption request.

Failure to satisfy the playthrough requirement will result in denial of the request.

Juwa redemptions through Regular Bitcoin and Bitcoin Lightning are limited to a combined total of $250.00 per member per Calendar Day.

Subject to availability and the general $500 daily limit, ACH or gift card methods may be offered for additional eligible Juwa redemptions beyond the $250 Bitcoin limit.

24.4 Vegas X

Vegas X redemptions are subject to the general RRedeems rules, applicable Affiliated Gameroom requirements, and any additional Vegas X requirements disclosed before confirmation.

RRedeems may require balance verification, transaction history, play history, or other information before approving a Vegas X redemption.

24.5 Game Vault

Game Vault redemptions are subject to the general RRedeems rules, applicable Affiliated Gameroom requirements, and any additional Game Vault requirements disclosed before confirmation.

RRedeems may require balance verification, transaction history, play history, or other information before approving a Game Vault redemption.

25. Duplicate and Multiple Requests

Members must not submit multiple requests for the same winnings.

If a member submits a duplicate request:

  1. The duplicate request may be canceled;

  2. All related requests may be placed on hold;

  3. RRedeems may conduct a manual review;

  4. A $1.00 duplicate-request handling fee may be applied when additional processing is required; and

  5. RRewards may be deducted when permitted under the RRewards Program Policy.

Repeated or intentional duplicate submissions may result in account restrictions, suspension, or termination.

Separate legitimate requests remain subject to the $500 daily limit, the $1,000 automated rolling seven-day limit, and any platform-specific limits.

26. Errors, Overpayments, and Corrections

RRedeems may correct a redemption record when a technical, clerical, provider, balance, membership-status, or fee-calculation error occurs.

If an error results in an underpayment, RRedeems may issue the verified remaining amount.

If an error results in an overpayment or duplicate payment, RRedeems may:

  1. Request repayment;

  2. Offset the amount against a future redemption;

  3. Place the account on hold;

  4. Correct the applicable Sweepstakes Platform balance; or

  5. Take other lawful recovery action.

If an Automation Fee is charged but automated processing is not completed and manual processing is required, the Automation Fee will be removed or credited as provided in Section 6.

An error does not automatically make an otherwise invalid redemption eligible for payment.

27. Holds, Denials, and Cancellations

RRedeems may delay, hold, deny, or cancel a redemption when:

  • Identity cannot be verified;

  • The member’s account information is incomplete or inconsistent;

  • The linked Affiliated Gameroom account cannot be verified;

  • The available balance is insufficient;

  • The payment information is invalid;

  • Fraud, abuse, or unauthorized activity is suspected;

  • A transaction exceeds an applicable limit;

  • The Sweepstakes Entries or winnings are ineligible;

  • The Affiliated Gameroom or Sweepstakes Platform does not approve the request;

  • A provider or payment method is unavailable;

  • A legal or compliance review is required; or

  • Processing the request would violate applicable rules or law.

A request is not complete until RRedeems or its payment provider has transmitted the approved Net Payout.

28. No Guarantee of Timing or Availability

All processing, confirmation, and delivery times are estimates.

RRedeems does not guarantee:

  • Approval of any request;

  • Automated processing;

  • Same-day processing;

  • A particular payment provider;

  • A particular payment method;

  • A particular Bitcoin network speed;

  • Immediate wallet or bank availability;

  • A particular exchange rate;

  • A particular network or provider fee; or

  • Continuous availability of the redemption system.

Delays may occur because of system maintenance, network congestion, provider outages, compliance reviews, Affiliated Gameroom delays, Sweepstakes Platform errors, banking schedules, holidays, inaccurate information, or other circumstances.

29. Abuse and Circumvention

Members may not attempt to avoid fees, limits, verification, or other requirements by:

  • Creating or using multiple accounts;

  • Dividing requests among accounts;

  • Using another person’s payment information;

  • Repeatedly submitting duplicate requests;

  • Manipulating linked account identifiers;

  • Providing false information;

  • Exploiting system errors; or

  • Interfering with automated processing.

Violations may result in canceled requests, forfeiture of unauthorized benefits, RRewards deductions, account suspension, or termination.

30. Changes to the Redeem Rules

GoldStruck LLC may update these Redeem Rules to reflect changes in payment providers, fees, supported platforms, legal requirements, fraud controls, processing systems, or Affiliated Gameroom agreements.

Material changes will apply prospectively after notice as required by applicable law.

The version and Last Updated date displayed at the top identify the current rules.

31. Contact RRedeems

Members should contact RRedeems promptly regarding an incorrect balance, fee, payment destination, membership status, or redemption record.

Email: support@rredeems.com
Contact Page: https://rredeems.com/contact
Mail: GoldStruck LLC, 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801, United States

© 2026 GoldStruck LLC. RRedeems.com is owned and operated by GoldStruck LLC.